At Eye Connect Eyewear, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help with our hassle-free return and refund policy.
1. Returns
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You may return eligible items within [Insert Timeframe, e.g., 7–14 days] from the date of delivery.
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Items must be unused, unworn, unwashed, and in original packaging with tags and accessories intact.
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Prescription lenses, customized products, and items marked as Final Sale are not eligible for return.
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To initiate a return, please contact our support team at [eyeconnectofficial@gmail.com/9953442906] with your order details.
2. Refunds
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Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
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Approved refunds will be issued to your original payment method within [Insert Timeframe, e.g., 7–10 business days].
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Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective product).
3. Exchanges
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We currently offer exchanges only for defective or damaged items.
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If you need a replacement for the same item, please contact us within [Insert Timeframe] of receiving your order.
4. Non-Returnable Items
The following items cannot be returned or refunded:
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Prescription eyewear/lenses.
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Customized or personalized items.
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Gift cards or vouchers.
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Discounted sale items (unless defective).
5. Damaged or Defective Products
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If you receive a defective or damaged product, please notify us within [Insert Timeframe, e.g., 48 hours] of delivery with clear photos.
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We will arrange a replacement or a full refund at no extra cost.
6. How to Initiate a Return
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Contact our support team at [Insert Email/Phone] with your order number and reason for return.
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Pack the item securely in its original packaging.
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Ship the product back to our return address provided by our support team.
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Keep your return shipping receipt for tracking purposes.
7. Contact Us
If you have any questions about our Refund & Return Policy, feel free to reach out:
Eye Connect Eyewear
Email: eyeconnectofficial@gmail.com
Phone: 9953442906